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In the Headlines

December 19th, 2016
Volkswagen and lawyers for consumer class announce settlement in Canada on 2.0L TDI diesel vehicles
Volkswagen and Canadian class counsel announce they have agreed to resolve consumer claims in Canada related to the 2.0L TDI emissions matter for approximately 105,000 affected vehicles nationwide, subject to court approval. The proposed settlement provides for cash payments to eligible owners and lessees, and many of these settlement class members will also have choices that may include vehicle buybacks, trade-in, emissions modification (if approved by regulators) and early lease termination. The total value of the benefits is up to CAD $2.1 billion.
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November 29th, 2016
Mobile payments at the point of sale: at what price?
Today, Option consommateurs is releasing a study on mobile payment at the point of sale (mPOS) applications. In order to understand how businesses offering mPOS inform consumers about privacy issues, Option consommateurs studied their privacy policy, used mPOS applications and interviewed consumers that use them. The privacy policies were analyzed in order to discover how consumers are informed of the collection, use and disclosure of their personal information. This study reveals that several privacy policies have shortcomings. They are sometimes difficult to access or are unclear or are poorly adapted to disclosing information on a smart phone.
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November 23rd, 2016
Disputes resolution mechanisms between consumers and energy distributors
The principles that underlie the best practices

In the the energy sector, consumers do not have access to the same dispute resolution mechanisms in every province. While most Canadian provinces can count on an administrative tribunal which has jurisdiction over the distribution of energy, but not all have access to an independent ombudsman that is mandated to receive complaints about energy distributor. This inequity emerges from a research conducted by Option consommateurs in 2015-16.
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Class Action

Did you know?

Recevez par courriel l'infolettre d'Option consommateurs pour vous tenir au courant de nos démarches et de nos dernières enquêtes. Cliquez ici pour vous inscrire.
Vous êtes âgé de 65 ans ou plus? Vous avez besoin d’aide afin de résoudre des difficultés budgétaires ou juridiques en droit de la consommation?
Si vous habitez dans la région de Montréal, vous pourriez recevoir la visite d’un avocat conseiller budgétaire.
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Recevez par courriel l'infolettre d'Option consommateurs pour vous tenir au courant de nos démarches et de nos dernières enquêtes. Cliquez ici pour vous inscrire.


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