In the Headlines
June 4th, 2010
Consumers' Gains in Copyright Bill Can be Taken Away by Media CompaniesThe Canadian Consumer Initiative today cautioned consumers that the Government’s proposed Copyright Modernization Act, Bill C-32, permits existing and new consumer use rights such as backing up content, time- and format-shifting to be taken away by digital locks and license agreements.
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April 16th, 2010
Code of Conduct for the Credit and Debit CardConsumer choice has been respected, says Option consommateurs
Option consommateurs enthusiastically welcomes this morning's release of the new Code of Conduct for Debit and Credit Cards by the Minister of Finance. Mr. Flaherty has listened to consumers and incorporated their interests in this new code.
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March 15th, 2010
World Consumer Rights Day: Option consommateurs urges the federal Finance Department to respect and promote consumer rightsOption consommateurs is marking World Consumer Rights Day by calling Department of Finance Canada’s attention to the major principles that ought to be guiding its interventions with regard to the debit and credit card system.
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Class Action
Did your home become uninhabitable during the ice storm crisis of 1998? Did your home insurance policy include coverage for additional living expenses? Is your insurer one of the 19 companies involved ?
Help us to help you !
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Did you know?
“Do not call me!”
In order to not receive telemarketing calls, you can register your residential telephone number, your cellular, your fax number and your VOIP service for free on the National Do-Not-Call Registry (DNCL). It will remain on this list for three years, and maybe re-entered when the 3 years have passed.
From now on, telemarketers will be forbidden from calling numbers on the DNCL, subject to certain exceptions. If you receive a commercial call and your phone number has been registered for more than 31 days, you can lodge a complaint with the operator of the national DNCL online at www.LNNTE-DNCL.gc.ca or by calling at 1-866 580-DNCL. The companies who do not follow the rules can receive a penalty of up to $15,000 per infraction.
The DNCL does not cover the following calls from:
In order to not receive telemarketing calls, you can register your residential telephone number, your cellular, your fax number and your VOIP service for free on the National Do-Not-Call Registry (DNCL). It will remain on this list for three years, and maybe re-entered when the 3 years have passed.
From now on, telemarketers will be forbidden from calling numbers on the DNCL, subject to certain exceptions. If you receive a commercial call and your phone number has been registered for more than 31 days, you can lodge a complaint with the operator of the national DNCL online at www.LNNTE-DNCL.gc.ca or by calling at 1-866 580-DNCL. The companies who do not follow the rules can receive a penalty of up to $15,000 per infraction.
The DNCL does not cover the following calls from:
- registered charities seeking donations
- political parties
- newspapers looking for subscriptions
- polling firms
- companies that have had a “commercial relationship” with a household within the previous 18 months or companies that the customer contacted for information during the last 6 months
