Unless you live on a desert island or get by on the barter system, you can’t avoid using financial services. By the simple fact of cashing a cheque at the bank or paying a bill at the ATM, you create a relationship between the suppliers of financial services and you.
We want that relationship to be equitable. To make sure that it is, these are some of the interventions we carry out your behalf.
Accessibility.
Ensuring that you have access to the services you need at all times.
Payment methods.
Ensuring that payment methods (Internet, ATM, etc.) are adequate and secure.
Credit and debt.
Studying, for example, suppliers’ policies (terms of repayment, rate of interest, etc).
Financial security (insurance, investments).
Verifying the competence of suppliers of services (insurance brokers, financial advisers, etc).
Business Practices.
Studying the policies, advertising, etc of all suppliers of financial services and making recommendations as required.
Evolution of the structure of the industry.
Closely monitoring mergers between key players in the financial services sector (banks and insurance companies, etc), and their possible consequences on consumers.
Practical guides
Research reports