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April 21st, 2017 - Class Action
Courts approve consumer settlement in Canada for Volkswagen and Audi 2.0 L TDI vehicles nationwide
Volkswagen Group Canada Inc. and Canadian class counsel announced today that both the Québec and Ontario Courts have granted approval of the nationwide settlement agreement to resolve consumer claims in Canada related to the 2.0L diesel emissions matter for approximately 105,000 affected vehicles. The Ontario Court will also be subsequently providing additional reasons for granting approval.
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December 19th, 2016 - Class Action
Volkswagen and lawyers for consumer class announce settlement in Canada on 2.0L TDI diesel vehicles
Volkswagen and Canadian class counsel announce they have agreed to resolve consumer claims in Canada related to the 2.0L TDI emissions matter for approximately 105,000 affected vehicles nationwide, subject to court approval. The proposed settlement provides for cash payments to eligible owners and lessees, and many of these settlement class members will also have choices that may include vehicle buybacks, trade-in, emissions modification (if approved by regulators) and early lease termination. The total value of the benefits is up to CAD $2.1 billion.
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November 29th, 2016 - Personal information and privacy
Mobile payments at the point of sale: at what price?
Today, Option consommateurs is releasing a study on mobile payment at the point of sale (mPOS) applications. In order to understand how businesses offering mPOS inform consumers about privacy issues, Option consommateurs studied their privacy policy, used mPOS applications and interviewed consumers that use them. The privacy policies were analyzed in order to discover how consumers are informed of the collection, use and disclosure of their personal information. This study reveals that several privacy policies have shortcomings. They are sometimes difficult to access or are unclear or are poorly adapted to disclosing information on a smart phone.
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November 23rd, 2016 - Energy
Disputes resolution mechanisms between consumers and energy distributors
The principles that underlie the best practices

In the the energy sector, consumers do not have access to the same dispute resolution mechanisms in every province. While most Canadian provinces can count on an administrative tribunal which has jurisdiction over the distribution of energy, but not all have access to an independent ombudsman that is mandated to receive complaints about energy distributor. This inequity emerges from a research conducted by Option consommateurs in 2015-16.
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October 25th, 2016 - Personal information and privacy
The right to be forgotten: searching for solutions for consumers
You’ve probably already looked up a name, maybe even your own, using a search engine. You probably noticed that the results page lists a wide array of content, ranging from the person’s social media account to news articles containing his or her name. And once they are online, all these posts can remain there for ever. For as everyone knows: the Internet never forgets!
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June 22nd, 2016 - Option consommateurs
Option consommateurs a présenté un bilan positif à son assemblée générale annuelle de jeudi dernier
L’assemblée générale annuelle des membres d’Option consommateurs a eu lieu le 16 juin dernier, à la Maison du développement durable. À cette occasion, l’organisation a présenté les grandes réalisations de son dernier exercice financier ainsi que ses priorités d’action pour la prochaine année.
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June 7th, 2016 - Banking Services
Produits et services financiers: Option consommateurs interpelle le ministre des Finances
Dans une lettre adressée au ministre des Finances, Option consommateurs fait part de ses préoccupations quant aux réflexions que mène le gouvernement du Québec depuis quelques mois au sujet de la distribution de produits et services financiers et de l’assurance. En déréglementant l'encadrement professionnel des représentants en distribution de produits et services financiers, cet exercice laisse présager un important recul en matière de protection des consommateurs.
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April 14th, 2016 - Option consommateurs
À tous nos bénévoles, merci!
Dans le cadre de la 42e édition de la Semaine de l’action bénévole qui bat son plein,  Option consommateurs tient à remercier tous les bénévoles qui oeuvrent au sein de son organisation.
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April 8th, 2016 - Energy
Politique énergétique du Québec : réaction d’Option consommateurs
Option consommateurs voit d’un bon œil que le gouvernement mette le consommateur au centre de sa politique énergétique 2030, notamment par le maintien des tarifs d’électricité au taux d’inflation et par la mise en place d’un guichet unique favorisant le regroupement des services d’efficacité énergétique visant à réduire la consommation énergétique des consommateurs.
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March 24th, 2016 - Option consommateurs
Soirée-bénéfice d’Option consommateurs Un franc succès!

Hier soir, Option consommateurs a tenu la 6e édition de sa soirée-bénéfice annuelle au Cabaret Lion d’Or à Montréal. À cette occasion, 150 personnes provenant des milieux institutionnel, juridique, financier, syndical et de la société civile se sont regroupées au Cabaret Lion d’Or où l’ambiance était à la fête et les échanges, aussi nombreux qu’animés.
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March 21st, 2016 - Option consommateurs
Soirée-bénéfice d’Option consommateurs : Le rendez-vous annuel en consommation à ne pas manquer!
Le 23 mars prochain, Option consommateurs tiendra la 6e édition de sa soirée-bénéfice annuelle au Cabaret Lion d’Or à Montréal. Au programme cette année : une conférence pétillante d’Ariane Krol et de Jacques Nantel, coauteurs du livre à succès On veut votre bien et on l’aura. La dangereuse efficacité du marketing.
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March 15th, 2016 - Personal information and privacy
Option consommateurs asks technology companies to better respect the privacy of consumers
In a study released today, Option consommateurs believes that companies that offer free online services such as Google, Facebook, Microsoft and Yahoo– infringes on the privacy of consumers. These companies collect too much personal information, they inadequately informs users of their practices and they do not offer them effective tools to withdraw their consent.
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March 8th, 2016 - Energy
La Régie de l’énergie autorise une augmentation de 0,7 % des tarifs d’électricité – Une hausse modeste qui aurait toutefois pu être évitée.
Option consommateurs juge raisonnable la décision de la Régie de l’énergie d’autoriser une hausse des tarifs d’électricité pour les clients résidentiels de 0,7% pour l’année 2016-2017. Rappelons que lors des audiences, Hydro-Québec réclamait une augmentation de 1,7%. La Régie a jugé bon de réduire certaines dépenses chez le distributeur d’énergie.
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December 5th, 2015 - Option consommateurs
Merci à nos bénévoles!
En cette journée internationale des bénévoles, Option consommateurs salue la contribution des bénévoles qui oeuvrent auprès de son organisme – ils ont été 28 durant la dernière année.
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November 27th, 2015 - Banking Services
Retirement planning tools offered by financial institution
Option consommateurs raises some problems

Do consumers receive sound advice when it comes to retirement planning? While financial institutions are the main source of information for consumers on this issue, Option consommateurs found some problems regarding the information on retirement planning provided by financial institutions in brochures, website and videos.
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November 2nd, 2015 - Option consommateurs
Option consommateurs appuie la campagne Les droits, ça se défend!
Option consommateurs joint sa voix à celle de plus de 1200 groupes communautaires qui dénoncent leur sous-financement et ses impacts négatifs sur la population, particulièrement les plus vulnérables.
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September 28th, 2015 - Miscellaneous
Harmonization of consumer protection standards
Option consommateurs wants consumers to be better protected

Improve the protection of consumers when they buy online from a merchant located in another province. Study the possibility of harmonizing gift card regulations while including the most protective practices. Prohibit mandatory arbitration clauses in consumer contracts in all the provinces. These are some of the recommendations that can be found in the report entitled “The views of Canadians on the harmonization of consumer protection standards” released today by Option consommateurs.
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May 20th, 2015 - Banking Services
Long-Term Financing
Look before you leap!

You are offered eight years to pay for your car, four years to pay for your furniture, fifteen years to pay for your pool…That is tempting! But is this a good idea? The answer to these questions is no according to a study published today by Option consommateurs, which was made possible through a financial contribution by the Office of Consumer Affairs of Industry Canada.
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April 29th, 2015 - Food and Product safety
Food Deserts
Option consommateurs offers comprehensive solutions for an improved access to food

In order to increase, in a sustainable way, access to healthy and affordable foods and to counter food deserts, it is important to improve social measures for people living in these areas, integrate food security into public policy at all levels of governments and to recognize the right to food. These are the conclusions from a report published by Option consommateurs, which was made possible through a financial contribution from the Office of Consumer Affairs of Industry Canada. The findings were presented to a group of twenty key players working in the field.
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April 9th, 2015 - Banking Services
Offers of credit to newcomers
Option consommateurs raises a red flag

Easy access to credit can increase the level of indebtedness of newcomers to Canada. This is the takeaway from a new study published by Option consommateurs which was made possible through a financial contribution from the Office of Consumer Affairs of Industry Canada.
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March 13th, 2015 - Banking Services
Virtual Debit Cards
A flexible method of payment, an inadequate legal framework

Do you know whether you can use your debit card to buy things online? It might be the case. Many Canadians have a virtual debit card, which can be defined as a debit card that allows them to have access to the visa network to buy items online.
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March 4th, 2014 - Commercial Practices
Tanning Salons: Option consommateurs denounces major legislative deficiencies and lack of information about risks
Option consommateurs today launched its research report entitled Spotlight on Tanning Salons. In line with its mission to defend the rights and interests of consumers, the organization conducted interviews with 45 frequent users of tanning salons and made 20 incognito visits to salons in Ontario and Quebec in order to shed light on current practices in the artificial tanning industry.
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September 11th, 2013 - Class Action
Ice Storm of January 1998 - Total settlement of $ 52.5 million
Approximately two million people could be compensated

Option consommateurs has obtained a total settlement of $ 52.5 million as a result of the class action following the ice storm of 1998. Approximately two million people could be compensated.
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November 28th, 2012 - Energy
The 2012-2013 season of Éconologis is officially underway!
Option consommateurs proudly operates the program for Greater Montreal

From now until March 2013, Option consommateurs will be offering free energy efficiency consultation visits as part of the Éconologis program. Close to 2000 low-income households in the Greater Montreal area will be able to take advantage of this service to improve the comfort of their homes and face the approaching cold-weather season head on. This year will mark the 14th season Option consommateurs has been operating the program in Greater Montreal.
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October 23rd, 2012 - Class Action
January 1998 Ice Storm
An agreement in principle between Option consommateurs
and 4 insurance companies - More than 200,000 people could receive compensation

Option consommateurs has reached an agreement with four of the 19 insurance companies involved in a class action lawsuit launched after the ice storm crisis of 1998. The four are Belair Insurance Company, Allianz Insurance Company, Axa Assurances and ING Insurance Company of Canada (Commerce Group).
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August 28th, 2012 -
Diverse Coalition forms in response to Bell’s proposed acquisition of Astral Media
Canadians to CRTC: Bell Takeover of Astral is Bad for Canada

Bell’s proposed takeover of Astral Media is bad for Canada. That’s the message being sent by the new, broad-based coalition of groups known as the Stop the Takeover Coalition.
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August 21st, 2012 -
Option consommateurs calls on consumers to do their part to block the acquisition of Astral by Bell
Today, Option consommateurs launched its online petition and invites consumers to do their part to block Bell’s acquisition of Astral by making their voices heard by the Competition Bureau and the Canadian Radio-television and Telecommunications Commission (CRTC).
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May 8th, 2012 - Banking Services
Elimination of Federal Government Issued Cheques:
Consumer Associations Voice Their Concerns

The Canadian Consumer Initiative (CCI), a coalition of the largest consumer associations in Canada, is concerned about Ottawa’s intention to eliminate all government payments now issued by cheque, replacing them with direct deposits, by 2016. This measure, announced without prior consultation, may have serious consequences for Canadians, especially those who have no bank accounts – even though some exceptions are being considered for Canadians living in "remote areas."
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November 14th, 2011 - Product Quality and Safety
The precautionary principal is claimed for cellular antennas on Montreal's territorry
The organizations Save our children from the microwave (SEMO), the Quebec Association against air pollution (AQLPA) and Option consommateurs (Oc) require the Canadian government to implement the recommendations of Report of the Standing Committee on Health on the health impact of microwave wireless technologies . We have to recall that the Minister of Health, Leona Aglukkaq, had 90 days to respond from the filing of the report of the Committee, held in December 2010.
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November 4th, 2011 - Commercial Practices
Leading Canadian Consumer Groups Alarmed by Dramatic Increase in Wireless Complaints
Four major Canadian consumer organizations are calling for action from the federal government and the CRTC in light of soaring number of wireless complaints to the Commissioner for Telecommunications Services (CCTS).
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November 3rd, 2011 - Miscellaneous
Canadian Consumer Initiative meeting with Parliamentarians on the Hill
The Canadian Consumer Initiative, a coalition of four consumer groups to safeguard consumer interests, is meeting with Parliamentarians to inform them of the current challenges facing Canadian consumers.
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September 21st, 2011 - Commercial Practices
Option consommateurs files a complaint against eight major furniture retailers
for misleading business practices

Option consommateurs files a complaint with the Competition Bureau, the Office de la protection du consommateur and Ontario’s Ministry of Consumer Services against eight major furniture retailers: The Bay, Brault & Martineau, The Brick, (including The Brick Clearance Centre), Dormez-vous, Germain Larivière, Léon, Mattress Mart and Sears. An investigation by the organization has revealed that these companies may employ misleading business practices.
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September 20th, 2011 - Commercial Practices
Option consommateurs files complaints against eight major furniture retailers
for misleading business practices

Option consommateurs is holding a press conference to reveal the content of complaints filed with the Competition Bureau, the Office de la protection du consommateurs and Ontario’s Ministry of Consumer Services. These complaints concern eight major furniture retailers who seem to employ misleading business practices. Option consommateurs will also profit from the occasion to present the results of an investigation entitled Genuine or Fake Sales?
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March 21st, 2011 - Miscellaneous
Option consommateurs will be available to comment on the Federal Budget
Option consommateurs staff Dr. Anu Bose, Head of the Ottawa office and Ms Maryse Guenette, Head of Research and Representation in the Montreal office will be available to the media in the Press Room, the Railway Room, to comment on the March 22, Federal budget in English and French respectively.
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December 14th, 2010 - Food and Product safety
Option consommateurs hails the passage of The Canada Consumer Product Safety Act as a historic occasion for Canada’s consumers
Option consommateurs congratulate the members of the Senate of Canada for passing the Canada Consumer Product Safety Act last night.
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November 30th, 2010 - Commercial Practices
Consumers often left to their own devices, according to Option consommateurs

To coincide with the Canadian Radio and Telecommunications Commission hearings on the Commissioner for Complaints for Telecommunications Services (CCTS), Option consommateurs is releasing its research report Do I have the right number? Customer Service at Telecommunications. The report’s main findings are that consumers are discouraged, at the very outset, from lodging complaints, secondly, that the CCTS is almost unknown to consumers and finally, that the CCTS does not have the power to address the recurring problems of consumers through adequate regulation.
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October 7th, 2010 - Miscellaneous
Federal Budget
Option consommateurs proposes a consumer-oriented budget

Option consommateurs, the Montreal-based consumer rights organization, appeared before the Standing Committee on Finance of the House of Commons, in Ottawa on Wednesday, October 6, 2010 to present their recommendations for the forthcoming federal budget.
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October 7th, 2010 - Food and Product safety
Option consommateurs urges the speedy adoption by Parliament of Bill C-36 The Consumer Product Safety Act
Option consommateurs urges Parliament to pass the Consumer Product Safety Bill C-36, which was brought to the floor of the House of Commons this afternoon. An earlier version of the bill had had the support of all parties in the House of Commons.
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June 4th, 2010 - Miscellaneous
Consumers' Gains in Copyright Bill Can be Taken Away by Media Companies
The Canadian Consumer Initiative today cautioned consumers that the Government’s proposed Copyright Modernization Act, Bill C-32, permits existing and new consumer use rights such as backing up content, time- and format-shifting to be taken away by digital locks and license agreements.

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April 16th, 2010 - Banking Services
Code of Conduct for the Credit and Debit Card
Consumer choice has been respected, says Option consommateurs

Option consommateurs enthusiastically welcomes this morning's release of the new Code of Conduct for Debit and Credit Cards by the Minister of Finance. Mr. Flaherty has listened to consumers and incorporated their interests in this new code.
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March 15th, 2010 - Commercial Practices
World Consumer Rights Day: Option consommateurs urges the federal Finance Department to respect and promote consumer rights
Option consommateurs is marking World Consumer Rights Day by calling Department of Finance Canada’s attention to the major principles that ought to be guiding its interventions with regard to the debit and credit card system.
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March 11th, 2010 - Food and Product safety
No food recall poses health risk
Option consommateurs asks Agriculture Minister to intervene

Option consommateurs is concerned over the decision by the Canadian Food Inspection Agency (CFIA) to authorize the sale of potentially contaminated food and has asked federal Agriculture Minister Gerry Ritz to intervene on the issue.
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March 3rd, 2010 - Miscellaneous
Media release - Option consommateurs to react to federal budget
Please note that Option consommateurs Ottawa’s head office Anu Bose will be presenting her reactions on the federal budget after the partner’s lockup session. She will be available in the Railway Room in the Centre Block of Parliament to answer questions.
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January 27th, 2010 - Food and Product safety
Federal Government gets failing grade on food safety
Inaction on food safety has earned the federal government a failing grade six months after the Prime Minister’s special investigator Sheila Weatherill tabled recommendations on how to prevent a repeat of the Maple Leaf Foods listeriosis outbreak which killed 22 people and sickened many more.
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January 18th, 2010 - Energy
Coalition denounces the termination of Éconologis, the only program aimed at reducing energy bills in low-income households
A coalition of organizations is strenuously denouncing the decision by Agence d’efficacité énergétique (AEÉ) to abandon Éconologis, the only energy efficiency program available to low income households.
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December 16th, 2009 - Product Quality and Safety
Product Safety Bill weakened by the Senate, deeply regrets Option consommateurs
Option consommateurs deeply regrets the Senate’s decision to adopt an amended version of the Bill C-6, the Canadian Consumer Product Safety Act.
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December 2nd, 2009 - Product Quality and Safety
Health, environmental and consumer groups urge the Senate to pass Bill C-6 before holiday gift-giving season
The Senate is being urged to pass the Consumer Product Safety Act before the upcoming holiday gift-giving season and in the interest of the safety and welfare of all Canadians.
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November 26th, 2009 - Commercial Practices
Option consommateurs
denounces five credit card practices

With the Holiday season just around the corner, Option consommateurs wants to warn consumers about certain practices used by credit cards issuers that are likely to get them deeper into debt.
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November 20th, 2009 - Commercial Practices
Voluntary code of conduct for credit and debit cards inadequate, says Option consommateurs
Option consommateurs believes that the code of conduct proposed this morning by the Canadian credit and debit card industry will do nothing to improve protection for consumers.
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November 5th, 2009 - Product Quality and Safety
“Buy now, pay later”
Option Consommateurs launches a class-action suit against The Brick for false representations

Option Consommateurs has filed a motion to obtain the authorization to institute a class action suit against The Brick Warehouse LP, a retailer of home furnishings, appliances, electronics and mattresses doing business in Quebec as “The Brick”.
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September 1st, 2009 - Commercial Practices
CWTA Code of Conduct - just smoke and mirrors, says Option Consommateurs

Option Consommateurs considers the Code of Conduct announced today by the Canadian Wireless Telecommunications (CWTA) to amount to little more than a collection of platitudes. It does not meet the needs of Canadians and does nothing to remove the major irritants in wireless communications.
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June 10th, 2009 - Food and Product safety
Aftermath of the Listeria Crisis:
Consumer Protection Must Come First, says Option consommateurs

The Canadian Food Inspection Agency must focus its activities on the protection of Canadians. This is the position on the listeria crisis which Option Consommateurs is presenting at this hour to the Sub-Committee on Food Safety of the House of Commons in Ottawa.
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January 27th, 2009 - Miscellaneous
Federal Budget
Poorly targeted measures, according to Option consommateurs

Although the budget includes some measures that will benefit people with low-incomes Option consommateurs believe that the Conservative budget does not adequately protect the purchasing power of consumers.
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January 13th, 2009 - Option consommateurs
Federal Budget
Option consommateurs asks government to protect the purchasing power of consumers

Option consommateurs, the Montreal-based consumer rights organisation will be presenting their recommendations for the federal budget to Conservative James Rajotte at his invitation on Parliament Hill today.
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September 30th, 2008 - Miscellaneous
Groups Want Cabinet Minister for Consumer Protection
The Canadian Consumer Initiative (CCI) called on all federal parties to commit to establishing a Cabinet level position for protecting consumers and to increase funding for consumer organizations. Their demand is backed up by a new poll conducted by Nanos Research for CCI that reveals more than 80% of Canadians believe the appointment of a Minister for consumer protection should be a high or medium priority for the next government.
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September 29th, 2008 - Food and Product safety
Nanos Poll: Canadians Call on Federal Government to Reverse Course on Failed Approach to Food Safety
According to a survey conducted by Nanos Research, commissioned by the Professional Institute of the Public Service of Canada, an overwhelming majority of Canadians are opposed to the Conservative government's plans to cut key food safety programs and to expand industry self-policing.
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September 25th, 2008 - Miscellaneous
Canadian Consumer Groups React to NDP Plan to Create a Minister for Consumer Protection
The New Democratic Party made an announcement on consumer protection today as part of the federal election campaign. In Kelowna, BC, NDP Leader Jack Layton said his party is committed to creating a Minister for Consumer Protection and taking a number of measures to combat gas gouging.

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September 18th, 2008 - Option consommateurs
Option Consommateurs opens an Ottawa office
Option consommateurs is opening an Ottawa office staffed by Ms Anu Bose. Option consommateurs believes that this will give the organisation a presence in the capital and strengthen its ties with the public, para-public and not-for-profit sectors. This will allow the organization to more effectively represent the interests of consumers.
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September 5th, 2008 - Commercial Practices
“Flight Rights Canada- Not Nearly Enough”
The creation of Flight Rights Canada does little to help airline passengers cope with current problems in the industry say Ottawa-based PIAC The Public Interest Advocacy Centre and Option consommateurs from Montreal. “If our government is truly interested in a fair deal for airline consumers, it must do more. It must establish what they have a right to receive without extra charge from the airline, in return for their ticket, as well as how they must be compensated for airlines canceling, overbooking flights and failing to live up to reasonable passenger expectations” said Michael Janigan, the Executive Director of PIAC.
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August 26th, 2008 - Food and Product safety
Food Safety – how safe is the consumer?
The massive recall of ready-to-eat meats contaminated by the bacteria listeria monocytogenes made by Maple Leaf Foods Inc at its Toronto processing plant should make government and consumers sit up and take notice says Option consommateurs, the Montreal and Ottawa-based consumer rights organisation.
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April 17th, 2013 - Miscellaneous
Union des consommateurs and Option consommateurs are pleased to have been chosen to organize the 20th Consumers International World Congress

July 18th, 2008 - Energy
Option consommateurs and CAA-Quebec expressed disappointment following a decision by the Régie de l’énergie du Québec, the province’s energy board, which has ordered that an amount of 3 cents per litre, representing operating costs, be included in the minimum estimated price (MEP) of gasoline for the Saint-Jérôme area for a period of 30 months, starting July 22, 2008.

June 3rd, 2008 - Commercial Practices
Following submission of the 2007 Annual Report on The Personal Information Protection and Electronic Documents Act by the Privacy Commissioner, Option consommateurs asks companies to put in place adequate measures to protect their customers against identity theft.

May 29th, 2008 - Food and Product safety
The right-to-know bill introduced today by Burnaby-New Westminster MP Peter Julian “will help Canadians make more informed decisions about their own, and their children’s health,” Mae Burrows of Toxic Free Canada and Michel Arnold of Option consommateurs said in a joint statement issued from Ottawa.

November 15th, 2007 - Commercial Practices
What actually goes on in a store when teenagers go out to get a cell phone? Do vendors have a particular technique to get them to buy? Do they give them all the information they need? This is what we wanted to find out when we conducted our investigation.

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