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December 19th, 2016 - Class Action
Volkswagen and lawyers for consumer class announce settlement in Canada on 2.0L TDI diesel vehicles
Volkswagen and Canadian class counsel announce they have agreed to resolve consumer claims in Canada related to the 2.0L TDI emissions matter for approximately 105,000 affected vehicles nationwide, subject to court approval. The proposed settlement provides for cash payments to eligible owners and lessees, and many of these settlement class members will also have choices that may include vehicle buybacks, trade-in, emissions modification (if approved by regulators) and early lease termination. The total value of the benefits is up to CAD $2.1 billion.
November 29th, 2016 - Personal information and privacy
Mobile payments at the point of sale: at what price?
October 25th, 2016 - Personal information and privacy
The right to be forgotten: searching for solutions for consumers
You’ve probably already looked up a name, maybe even your own, using a search engine. You probably noticed that the results page lists a wide array of content, ranging from the person’s social media account to news articles containing his or her name. And once they are online, all these posts can remain there for ever. For as everyone knows: the Internet never forgets!
June 7th, 2016 - Banking Services
Produits et services financiers: Option consommateurs interpelle le ministre des Finances
Dans une lettre adressée au ministre des Finances, Option consommateurs fait part de ses préoccupations quant aux réflexions que mène le gouvernement du Québec depuis quelques mois au sujet de la distribution de produits et services financiers et de l’assurance. En déréglementant l'encadrement professionnel des représentants en distribution de produits et services financiers, cet exercice laisse présager un important recul en matière de protection des consommateurs.
April 14th, 2016 - Option consommateurs
À tous nos bénévoles, merci!
Dans le cadre de la 42e édition de la Semaine de l’action bénévole qui bat son plein, Option consommateurs tient à remercier tous les bénévoles qui oeuvrent au sein de son organisation.
April 8th, 2016 - Energy
Politique énergétique du Québec : réaction d’Option consommateurs
Option consommateurs voit d’un bon œil que le gouvernement mette le consommateur au centre de sa politique énergétique 2030, notamment par le maintien des tarifs d’électricité au taux d’inflation et par la mise en place d’un guichet unique favorisant le regroupement des services d’efficacité énergétique visant à réduire la consommation énergétique des consommateurs.
March 24th, 2016 - Option consommateurs
Soirée-bénéfice d’Option consommateurs Un franc succès!
Hier soir, Option consommateurs a tenu la 6e édition de sa soirée-bénéfice annuelle au Cabaret Lion d’Or à Montréal. À cette occasion, 150 personnes provenant des milieux institutionnel, juridique, financier, syndical et de la société civile se sont regroupées au Cabaret Lion d’Or où l’ambiance était à la fête et les échanges, aussi nombreux qu’animés.
December 5th, 2015 - Option consommateurs
Merci à nos bénévoles!
En cette journée internationale des bénévoles, Option consommateurs salue la contribution des bénévoles qui oeuvrent auprès de son organisme – ils ont été 28 durant la dernière année.
May 20th, 2015 - Banking Services
Look before you leap!
You are offered eight years to pay for your car, four years to pay for your furniture, fifteen years to pay for your pool…That is tempting! But is this a good idea? The answer to these questions is no according to a study published today by Option consommateurs, which was made possible through a financial contribution by the Office of Consumer Affairs of Industry Canada.
April 29th, 2015 - Food and Product safety
Option consommateurs offers comprehensive solutions for an improved access to food
In order to increase, in a sustainable way, access to healthy and affordable foods and to counter food deserts, it is important to improve social measures for people living in these areas, integrate food security into public policy at all levels of governments and to recognize the right to food. These are the conclusions from a report published by Option consommateurs, which was made possible through a financial contribution from the Office of Consumer Affairs of Industry Canada. The findings were presented to a group of twenty key players working in the field.
April 9th, 2015 - Banking Services
Offers of credit to newcomers
Option consommateurs raises a red flag
Easy access to credit can increase the level of indebtedness of newcomers to Canada. This is the takeaway from a new study published by Option consommateurs which was made possible through a financial contribution from the Office of Consumer Affairs of Industry Canada.
May 8th, 2012 - Banking Services
Elimination of Federal Government Issued Cheques:
Consumer Associations Voice Their Concerns
The Canadian Consumer Initiative (CCI), a coalition of the largest consumer associations in Canada, is concerned about Ottawa’s intention to eliminate all government payments now issued by cheque, replacing them with direct deposits, by 2016. This measure, announced without prior consultation, may have serious consequences for Canadians, especially those who have no bank accounts – even though some exceptions are being considered for Canadians living in "remote areas."
November 14th, 2011 - Product Quality and Safety
The precautionary principal is claimed for cellular antennas on Montreal's territorry
The organizations Save our children from the microwave (SEMO), the Quebec Association against air pollution (AQLPA) and Option consommateurs (Oc) require the Canadian government to implement the recommendations of Report of the Standing Committee on Health on the health impact of microwave wireless technologies . We have to recall that the Minister of Health, Leona Aglukkaq, had 90 days to respond from the filing of the report of the Committee, held in December 2010.
September 21st, 2011 - Commercial Practices
Option consommateurs files a complaint against eight major furniture retailers
for misleading business practices
Option consommateurs files a complaint with the Competition Bureau, the Office de la protection du consommateur and Ontario’s Ministry of Consumer Services against eight major furniture retailers: The Bay, Brault & Martineau, The Brick, (including The Brick Clearance Centre), Dormez-vous, Germain Larivière, Léon, Mattress Mart and Sears. An investigation by the organization has revealed that these companies may employ misleading business practices.
September 20th, 2011 - Commercial Practices
Option consommateurs files complaints against eight major furniture retailers
for misleading business practices
Option consommateurs is holding a press conference to reveal the content of complaints filed with the Competition Bureau, the Office de la protection du consommateurs and Ontario’s Ministry of Consumer Services. These complaints concern eight major furniture retailers who seem to employ misleading business practices. Option consommateurs will also profit from the occasion to present the results of an investigation entitled Genuine or Fake Sales?
March 21st, 2011 - Miscellaneous
Option consommateurs will be available to comment on the Federal Budget
Option consommateurs staff Dr. Anu Bose, Head of the Ottawa office and Ms Maryse Guenette, Head of Research and Representation in the Montreal office will be available to the media in the Press Room, the Railway Room, to comment on the March 22, Federal budget in English and French respectively.
November 30th, 2010 - Commercial Practices
Consumers often left to their own devices, according to Option consommateurs
To coincide with the Canadian Radio and Telecommunications Commission hearings on the Commissioner for Complaints for Telecommunications Services (CCTS), Option consommateurs is releasing its research report Do I have the right number? Customer Service at Telecommunications
. The report’s main findings are that consumers are discouraged, at the very outset, from lodging complaints, secondly, that the CCTS is almost unknown to consumers and finally, that the CCTS does not have the power to address the recurring problems of consumers through adequate regulation.
October 7th, 2010 - Miscellaneous
Option consommateurs proposes a consumer-oriented budget
Option consommateurs, the Montreal-based consumer rights organization, appeared before the Standing Committee on Finance of the House of Commons, in Ottawa on Wednesday, October 6, 2010 to present their recommendations for the forthcoming federal budget.
June 4th, 2010 - Miscellaneous
Consumers' Gains in Copyright Bill Can be Taken Away by Media Companies
The Canadian Consumer Initiative today cautioned consumers that the Government’s proposed Copyright Modernization Act, Bill C-32, permits existing and new consumer use rights such as backing up content, time- and format-shifting to be taken away by digital locks and license agreements.
March 3rd, 2010 - Miscellaneous
Media release - Option consommateurs to react to federal budget
Please note that Option consommateurs Ottawa’s head office Anu Bose will be presenting her reactions on the federal budget after the partner’s lockup session. She will be available in the Railway Room in the Centre Block of Parliament to answer questions.
January 27th, 2010 - Food and Product safety
Federal Government gets failing grade on food safety
Inaction on food safety has earned the federal government a failing grade six months after the Prime Minister’s special investigator Sheila Weatherill tabled recommendations on how to prevent a repeat of the Maple Leaf Foods listeriosis outbreak which killed 22 people and sickened many more.
November 26th, 2009 - Commercial Practices
denounces five credit card practices
With the Holiday season just around the corner, Option consommateurs wants to warn consumers about certain practices used by credit cards issuers that are likely to get them deeper into debt.
September 1st, 2009 - Commercial Practices
CWTA Code of Conduct - just smoke and mirrors, says Option Consommateurs
Option Consommateurs considers the Code of Conduct announced today by the Canadian Wireless Telecommunications (CWTA) to amount to little more than a collection of platitudes. It does not meet the needs of Canadians and does nothing to remove the major irritants in wireless communications.
September 30th, 2008 - Miscellaneous
Groups Want Cabinet Minister for Consumer Protection
The Canadian Consumer Initiative (CCI) called on all federal parties to commit to establishing a Cabinet level position for protecting consumers and to increase funding for consumer organizations. Their demand is backed up by a new poll conducted by Nanos Research for CCI that reveals more than 80% of Canadians believe the appointment of a Minister for consumer protection should be a high or medium priority for the next government.
September 18th, 2008 - Option consommateurs
Option Consommateurs opens an Ottawa office
Option consommateurs is opening an Ottawa office staffed by Ms Anu Bose. Option consommateurs believes that this will give the organisation a presence in the capital and strengthen its ties with the public, para-public and not-for-profit sectors. This will allow the organization to more effectively represent the interests of consumers.
September 5th, 2008 - Commercial Practices
“Flight Rights Canada- Not Nearly Enough”
The creation of Flight Rights Canada does little to help airline passengers cope with current problems in the industry say Ottawa-based PIAC The Public Interest Advocacy Centre and Option consommateurs from Montreal. “If our government is truly interested in a fair deal for airline consumers, it must do more. It must establish what they have a right to receive without extra charge from the airline, in return for their ticket, as well as how they must be compensated for airlines canceling, overbooking flights and failing to live up to reasonable passenger expectations” said Michael Janigan, the Executive Director of PIAC.
August 26th, 2008 - Food and Product safety
Food Safety – how safe is the consumer?
The massive recall of ready-to-eat meats contaminated by the bacteria listeria monocytogenes made by Maple Leaf Foods Inc at its Toronto processing plant should make government and consumers sit up and take notice says Option consommateurs, the Montreal and Ottawa-based consumer rights organisation.
April 17th, 2013 - Miscellaneous
Union des consommateurs and Option consommateurs are pleased to have been chosen to organize the 20th Consumers International World Congress
July 18th, 2008 - Energy
Option consommateurs and CAA-Quebec expressed disappointment following a decision by the Régie de l’énergie du Québec, the province’s energy board, which has ordered that an amount of 3 cents per litre, representing operating costs, be included in the minimum estimated price (MEP) of gasoline for the Saint-Jérôme area for a period of 30 months, starting July 22, 2008.
June 3rd, 2008 - Commercial Practices
Following submission of the 2007 Annual Report on The Personal Information Protection and Electronic Documents Act by the Privacy Commissioner, Option consommateurs asks companies to put in place adequate measures to protect their customers against identity theft.
May 29th, 2008 - Food and Product safety
The right-to-know bill introduced today by Burnaby-New Westminster MP Peter Julian “will help Canadians make more informed decisions about their own, and their children’s health,” Mae Burrows of Toxic Free Canada and Michel Arnold of Option consommateurs said in a joint statement issued from Ottawa.
November 15th, 2007 - Commercial Practices
What actually goes on in a store when teenagers go out to get a cell phone? Do vendors have a particular technique to get them to buy? Do they give them all the information they need? This is what we wanted to find out when we conducted our investigation.