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Who
are
we?

A nonprofit organization since 1983, our mission is to promote and defend the interests of consumers while ensuring that these interests are respected.

Our mission

A nonprofit organization since 1983, our mission is to promote and defend the interests of consumers while ensuring that these interests are respected. To do so, we become involved in various class action suits and we take a close interest in questions related notably to:

  • personal finances
  • business practices
  • financial services
  • energy
  • private life
  • agri-food
  • telecommunications

The fulfillment of our mission follows four objectives:

  1. Reinforce the power of consumers and encourage their independence by helping, informing and representing them with decision makers
  2. Promote a socioeconomic vision respectful of the rights and interests of consumers
  3. Contribute to equalizing the balance of power between businesses and consumers
  4. Promote fair legal and contractual regulations in business – consumer relations; assure us of their implementation as well as their respect

Our vision

An organization thanks to which consumers are well informed, respected and represented.

Our values

  • Justice
  • Fairness
  • Pragmatism

Our areas of intervention

Strengthened by 30 years of existence, we ensure that our expertise favors consumers and that it takes current trends into account.

Therefore, we work for :

Direct assistance• Direct assistance

  • To know your rights and have them respected*
  • To negotiate with public service corporations*
  • To plan your budget and to follow it*
  • By giving information sessions
  • By taking on class action suits
  • By offering a great deal of information on our web site

Research and Development

  • By creating research reports
  • By making various guides
  • Adding something

Presentations

  • By participating in different committees
  • By alerting public opinion
  • By representing you before parliamentary commissions