News

20.07.22

Back to school: our tips to avoid emptying your wallet

The famous back to school season… The vacation period is barely over when it’s time to buy school supplies for your children. This can cause a lot of headaches for parents! Here are our tips for easing this time of year! Be prepared: Check the school’s list and limit yourself to what is listed. Take […]

04.07.22

Formal notice – Directions for use

You may have already heard that you should send a formal notice if you have a dispute with a merchant. But what exactly does this mean? When should you use this type of letter? What should you write? What should you expect after it has been sent? Let’s take a closer look. Definition: A […]

07.03.22

A stranger knocks on your door? Beware, it may be an itinerant merchant!

Far from selling the traditional encyclopedias or the mythical vacuum cleaners, an itinerant merchant can now offer heat pumps, solar panels, attic decontamination services or other major work on your home. These contracts, worth several thousand dollars, are often financed on credit. Before you fall for this scam, here are some tips to follow. Make […]

23.02.22

Conformity warranty

You may have received an item that was not as described, but it was not defective. For example, you ordered a blue hat, but you received a red hat. It does what it is supposed to do, but it’s not what you wanted. What to do in such a situation? Good news! The Consumer […]

17.02.22

Warranties (manufacturer, extended and legal)

You may have already bought a refrigerator from a retailer and it broke after only a few months. An appliance should have a longer lifespan, what to do in this kind of situation? Let’s shed some light on the different types of warranties and how to solve your refrigerator problem. There are several types of […]

20.07.22

Enjoy your vacation without breaking the bank

Whether we’re talking about spring break, summer vacation or the holiday season, the vacations are supposed to be a time to rest and recharge. However, they can also be a time of stress, especially financially. Here are a few tips to help you plan your next break so that you can truly relax with peace […]

30.03.22

Class Action On Alleged Beef Price Fixing Conspiracy

A class action has been filed against four major beef processors in Canada and the United States regarding an alleged beef price-fixing conspiracy. The lawsuit targets U.S. beef processors and their Canadian subsidiaries, Cargill, JBS Food Company, Tyson Foods and National Beef Packing Company. These beef giants, which control 85% of the Canadian market and […]

24.02.22

Open Letter − Strengthening Canada’s Complaint-Handling System for Bank Customers

TORONTO, Feb. 24, 2022 – On behalf of the coalition of concerned consumer advocates, FAIR Canada has sent the following open letter to Minister of Finance and Deputy Prime Minister Chrystia Freeland, calling on her to take action to establish a designated, single ombuds organization to handle consumer complaints. Dear Minister Freeland, As concerned […]

23.02.22

Exchange and refund policies

You’ve made a purchase, but you’ve changed your mind and want to return it. Is the merchant obligated to refund your money? What if the item is defective? Let’s take a look at exchange and refund policies. IF YOU SIMPLY CHANGED YOUR IDEA (the item is OK and not defective): First of all, be […]

08.02.22

Opt-out contracts – What to know about these subscriptions

DEFINITION Goodfood, FabFitFun, Netflix, Spotify… More and more online companies are changing their business model: they no longer offer a specific product, but rather a subscription that gives access to a service allowing to receive goods or to access a virtual library. In order to attract customers, these companies offer their subscription as an opt-out […]