News

30.03.22

Class Action On Alleged Beef Price Fixing Conspiracy

A class action has been filed against four major beef processors in Canada and the United States regarding an alleged beef price-fixing conspiracy. The lawsuit targets U.S. beef processors and their Canadian subsidiaries, Cargill, JBS Food Company, Tyson Foods and National Beef Packing Company. These beef giants, which control 85% of the Canadian market and […]

24.02.22

Open Letter − Strengthening Canada’s Complaint-Handling System for Bank Customers

TORONTO, Feb. 24, 2022 – On behalf of the coalition of concerned consumer advocates, FAIR Canada has sent the following open letter to Minister of Finance and Deputy Prime Minister Chrystia Freeland, calling on her to take action to establish a designated, single ombuds organization to handle consumer complaints. Dear Minister Freeland, As concerned […]

23.02.22

Exchange and refund policies

You’ve made a purchase, but you’ve changed your mind and want to return it. Is the merchant obligated to refund your money? What if the item is defective? Let’s take a look at exchange and refund policies. IF YOU SIMPLY CHANGED YOUR IDEA (the item is OK and not defective): First of all, be […]

08.02.22

Opt-out contracts – What to know about these subscriptions

DEFINITION Goodfood, FabFitFun, Netflix, Spotify… More and more online companies are changing their business model: they no longer offer a specific product, but rather a subscription that gives access to a service allowing to receive goods or to access a virtual library. In order to attract customers, these companies offer their subscription as an opt-out […]

21.12.21

Tips for being an informed consumer when moving

How to choose your mover In this period where moves are numerous, some people decide to improvise themselves as movers by publishing an ad on social networks or on classifieds websites. They often provide, as only information, a phone number. You must be careful when choosing a mover. Ideally, choose a company that is well […]

07.03.22

A stranger knocks on your door? Beware, it may be an itinerant merchant!

Far from selling the traditional encyclopedias or the mythical vacuum cleaners, an itinerant merchant can now offer heat pumps, solar panels, attic decontamination services or other major work on your home. These contracts, worth several thousand dollars, are often financed on credit. Before you fall for this scam, here are some tips to follow. Make […]

23.02.22

Conformity warranty

You may have received an item that was not as described, but it was not defective. For example, you ordered a blue hat, but you received a red hat. It does what it is supposed to do, but it’s not what you wanted. What to do in such a situation? Good news! The Consumer […]

17.02.22

Warranties (manufacturer, extended and legal)

You may have already bought a refrigerator from a retailer and it broke after only a few months. An appliance should have a longer lifespan, what to do in this kind of situation? Let’s shed some light on the different types of warranties and how to solve your refrigerator problem. There are several types of […]

03.02.22

Price accuracy policy

DEFINITION You’ve probably heard of the Price accuracy policy, but what is it and who must comply with it? The Consumer Protection Act states that all merchants in Quebec must display the price on each item they sell, except those who choose to adhere to the policy. A merchant can therefore avoid indicating the price […]