News

21.12.21

Tips for being an informed consumer when moving

How to choose your mover In this period where moves are numerous, some people decide to improvise themselves as movers by publishing an ad on social networks or on classifieds websites. They often provide, as only information, a phone number. You must be careful when choosing a mover. Ideally, choose a company that is well […]

21.12.21

Online shopping – What are your rights?

Shopping online can be very convenient. Avoiding crowds and travel or being able to easily compare prices appeals to many people. But what do you do if your order is incorrect, not delivered when promised or stolen by a malicious neighbor? Here is some information that will help you to know your rights better and […]

04.06.20

Covid-19: Possible remedies for consumers upon the cancellation of a flight or trip

Airline Reimbursement (Federal Government Agreements) Consumers who purchased tickets with Air Canada can now obtain a refund for travel cancelled due to the COVID-19 pandemic. If you used a travel agency, you must contact them to obtain your refund. Otherwise, you can file a claim via the Air Canada website. We also invite you to […]

04.02.20

Social media – Your posts about your children are not without risks

Your child’s first birthday, the start of the last school year, family vacations—as a parent, it’s nice to share the latest news about your kids or their achievements.

18.05.19

Updates: Class actions concerning credit cards – Canadian Imperial Bank of Commerce and Amex Bank of Canada

For more informations: Class action concerning credit cards: agreement of 4.25 million dollars with Canadian Imperial Bank of Commerce Class action concerning credit cards: agreement of 2.65 million dollars with Amex Bank of Canada

21.12.21

Planning Christmas shopping

For some people, Christmas time evokes both fun and folly. Is that what resonates with you as well? While we always want this time of year to be light and festive, it’s actually quite a trying time for many, especially in terms of personal finances. Organizing the children’s vacation, inviting friends and family to the […]

21.12.21

Black Friday, Cyber Monday and Boxing Day – How to take advantage of discounts?

Whether it’s during Black Friday, Cyber Monday or the traditional Boxing Day, it can be tempting to take advantage of special offers and discounts from merchants. But how can you be sure to take advantage of them and get the item you want at the right price? Set a budget. Determining how much you have […]

04.06.20

Six consumer associations unite to get refund for cancelled trips

This letter as been sent to PM Justin Trudeau and all liberal MPs We are six consumer associations and civil society members representing Canadians from coast to coast. We are hereby requesting that the Government of Canada take immediate action to enforce the right of consumers to get a refund to the original form […]

26.11.19

OC Magazine – A new consumer affairs magazine

Montreal, November 26, 2019 – Toxic cleaning products, privacy issues, and online price manipulation: the world is changing quickly, and consumer-related issues are multiplying at light speed. To fill consumers in on what’s happening and help them navigate changes in an increasingly complex world of consumption, Montreal-based consumer rights organization Option consommateurs is publishing its […]

21.09.18

Buying a co-ownership property through a broker: What you need to know

If you are thinking of buying a co-ownership property (condo), here is some useful information to know.

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