News

04.06.20

Covid-19: Possible remedies for consumers upon the cancellation of a flight or trip

Airline Reimbursement (Federal Government Agreements) Consumers who purchased tickets with Air Canada can now obtain a refund for travel cancelled due to the COVID-19 pandemic. If you used a travel agency, you must contact them to obtain your refund. Otherwise, you can file a claim via the Air Canada website. We also invite you to […]

04.02.20

Social media – Your posts about your children are not without risks

Your child’s first birthday, the start of the last school year, family vacations—as a parent, it’s nice to share the latest news about your kids or their achievements.

18.05.19

Updates: Class actions concerning credit cards – Canadian Imperial Bank of Commerce and Amex Bank of Canada

For more informations: Class action concerning credit cards: agreement of 4.25 million dollars with Canadian Imperial Bank of Commerce Class action concerning credit cards: agreement of 2.65 million dollars with Amex Bank of Canada

24.07.18

Not satisfied with your real estate transaction? The OACIQ can help

The property’s area was incorrectly calculated? The contract did not accurately describe the inclusions or exclusions? You believe your broker did not properly verify the ownership titles on the property you just purchased? The OACIQ can help.

26.04.18

CANADIAN COURTS APPROVE NATIONWIDE CLASS SETTLEMENT FOR 3.0L DIESEL VEHICLES

Ajax, ON; Toronto, ON; Montreal, QC – April 25, 2018 – Volkswagen and Canadian class counsel announced today that the Québec and Ontario Courts have now both granted approval of the nationwide class settlement to resolve consumer claims in Canada regarding approximately 20,000 affected 3.0L diesel vehicles.

04.06.20

Six consumer associations unite to get refund for cancelled trips

This letter as been sent to PM Justin Trudeau and all liberal MPs We are six consumer associations and civil society members representing Canadians from coast to coast. We are hereby requesting that the Government of Canada take immediate action to enforce the right of consumers to get a refund to the original form […]

26.11.19

OC Magazine – A new consumer affairs magazine

Montreal, November 26, 2019 – Toxic cleaning products, privacy issues, and online price manipulation: the world is changing quickly, and consumer-related issues are multiplying at light speed. To fill consumers in on what’s happening and help them navigate changes in an increasingly complex world of consumption, Montreal-based consumer rights organization Option consommateurs is publishing its […]

21.09.18

Buying a co-ownership property through a broker: What you need to know

If you are thinking of buying a co-ownership property (condo), here is some useful information to know.

05.06.18

Real estate and mortgage brokerage: More generous compensation in case of fraud

Consumers who are victims of fraud in a transaction involving a real estate broker or mortgage broker are now better protected. The Organisme d’autoréglementation du courtage immobilier du Québec (OACIQ) is pleased to announce the increase of the compensation paid by the Organization’s Real Estate Indemnity Fund (FICI) in case of fraud, fraudulent tactics or […]

11.04.18

Bank charges – Consumers poorly informed

April 11, 2018 – According to a report released by Option consommateurs today, most Canadian financial institutions do not adequately inform consumers about the charges associated with their banking packages. According to Olivier Bourgeois, energy and social responsibility coordinator at Option consommateurs: “this lack of information prevents consumers from making informed choices and adopting […]

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