Practical workshops with our experts
Every month, an expert fromOption consommateurs offers a free demonstration of an online tool to help you become a more informed consumer or see your finances more clearly. Discover how to access your credit files, fill in a budget grid, or or avoid the pitfalls when shopping online. These online webinars are ideal for learn more and discuss budget issues with an expert, consumer law and fraud protection.
- Registration required (click on the workshop you are interested in to register).
- One hour including a question period.
- Replay workshops available.
- Information sheet sent out after each workshop to provide additional information and resources.
DISCOVER THE THEMES OF EACH VIRTUAL WORKSHOP AND REGISTER FOR FREE BELOW:
How and why access credit files?
September 18, 2024, 9 a.m. to 10 a.m.
Did you know that Canadians have two credit files? That consulting them could reveal the addition of fraudulent accounts? That you have the right to consult them yourself, free of charge? In this workshop, Sara Eve Levac, lawyer and analystIn this workshop, Sara Eve Levac, lawyer and analyst, will show you how to access your credit files and give you the tools you need to understand them.
(Re)listen to the workshop
Find out about a retailer like a pro
October 16, 2024, 9 to 10 a.m.
How do you find out if the Office de la protection du consommateur has intervened with a merchant, if the merchant has received formal notices from consumers, or if the merchant is licensed? In this workshop, lawyer and budget and legal advisor Samantha H. Sanon, will present the OPC's "Se renseigner sur un commerçant" tool, a good way to deepen your research before making a purchase.
Register at
Making a budget - where to start?
November 6, 2024, 9 to 10 a.m.
Just reading the word "budget" making you anxious? Do you think the budget is only useful in case of problems?èof'problems? Do you have a project and don't know how to find the money to carry it out? If you answered "yes" à this workshop is for you.Theère budgéJohanne Le Blanc will give you tips on how to make sense of your budget, using the popularOption consommateurs grid.
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Buying online without getting ripped off
December 4, 2024, 9 to 10 a.m.
Buying online has many advantages... as long as you store on a reliable site! How can you be sure of this and avoid unpleasant surprises? What should you do if your parcel is stolen, your delivery is late or you receive a non-compliant item? What are the pitfalls to avoid? In this workshop, Alexandre Plourde, lawyer and analyst, will answer all these questions.
Register at
How do you prepare to make a will?
January 22, 2025, 9 to 10 a.m.
Are you determined to get your papers in order this year? In this workshop, notary Joanie Mathieu will demystify the myths surrounding wills, and give you all the tools you need to be well prepared for your meeting with your professional.
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Formal notice 101
February 19, 20259 a.m. to 10 a.m.
Are you having a disagreement with a retailer and discussions are going nowhere? Sending a formal notice could help. Learn how to write it, how to send it and what to expect next with Sara Eve Levac, lawyer and analyst.
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Protecting yourself against bank fraud
March 12, 20259 a.m. to 10 a.m.
Fraud grandparents, scamu representative, phishing... fraudsters are boundlessly creative when it comes to getting your money or personal information. Learn how to recognize fraud attempts and what to do if you fall victim with Alexandre Plourde, lawyer and analyst.
Register atCan't wait for the next workshop?
See or review HERE our previous lunchtime conferences on seniors' rights and protection.
Information bank
for seniors
Option consommateurs 's Seniors' Information Bank is full of resources and relevant information on a host of topics that affect you:
Credit and overindebtedness
Bank charges
Reward points
Fraud
See more clearly and protect yourself
the Information Bank.
Video capsules
Recognize emotional blackmail to better protect yourself
If a loved one or someone you've met on the Internet is pressuring you for money and playing on your fear or guilt to get their way, you could be a victim of abuse. Learn how to spot the signs of emotional blackmail with this video.
Watch the video
Power of attorney and protection mandate: a clearer picture
"If I become incapacitated, will my son be able to use the power of attorney I signed for him? This simple video explains the difference between a Power of Attorney and a Mandate of Protection, two important documents to produce as you age.
Watch the videoOur guides and booklets
Golden references for all your questions
The guide Vos finances en toute sécurité will help you better manage your finances and protect you against financial abuse. We've also thought of caregivers and isolated seniors by dedicating a specific booklet to each of them.
Information line for seniors
Are you 55 or over and have a legal or budgetary question?
Contact our lawyers via our dedicated seniors line!