Privacy Policy

When you contact us

When you contact us to request our services, for example to participate in a budget consultation or to contact our legal information service, we retain your name and contact information (telephone number, e-mail address) as well as information about your request so that we can respond to you and provide the services you require.  

We store this information and responses to it in our cloud databases, which may be hosted outside Quebec. This information will be deleted according to our retention schedule.

We do not make any other use of the personal information you provide to us, nor do we pass it on to third parties, unless we have your express consent. We may, however, use this information, in de-personalized form, for statistical purposes or to better document problems experienced by consumers.  

Newsletter

If you subscribe to our newsletter, we may send you information or promotional e-mails. We also collect information on the opening rate of e-mails sent. E-mail addresses entrusted to us will not be sold, rented or passed on to third parties. You may unsubscribe at any time. 

Philanthropy & membership

You can support Option consommateurs by becoming an ally, becoming a member or making a donation. In these cases, we collect your name and contact information.

We use the personal information provided by allies and members to send them our newsletter and philanthropic or promotional communications. You may unsubscribe at any time.  

Information provided at the time of a donation is used only to process payment and issue a tax receipt. It is not used for any other purpose.  

Website visit statistics

Data is automatically recorded when you visit our website (such as your IP address, the type of browser used, the referring page and the date and time of the visit) in order to measure the number of visitors. These statistics are necessary to ensure the smooth operation of the website and to report on the number of visits to partners who support our projects.

The statistics are compiled by the Matomo audience measurement system, which we have integrated into our website in compliance with the configuration guide approved by the Commission Nationale de l'Informatique et des Libertés (France) in order to offer a high level of respect for the privacy of Internet users. No data is passed on to third parties or used for profiling purposes. The statistics to which we have access do not enable us to identify the people who visit our website. 

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Your rights

To find out more about how we manage your personal information, you can view a summary of our Personal Information Governance Policy.

Unless otherwise required by law, you have the right to request access to the personal information we hold about you, to withdraw your consent to its use, or to request the rectification or deletion of your personal information.

To make a request concerning your personal information, to formulate a complaint or for any question relating to this policy, you can contact our Privacy Officer :

Christian Corbeil
General Manager
vieprivee@option-consommateurs.org