Legal service

We offer a free legal information service to answer your questions about your rights as a consumer. Do you have a problem with a merchant or need information about a purchase? We're here to help you.

Are you having a disagreement with a merchant and wondering what recourse you have? Do you have doubts about the legality of certain commercial practices? Would you like to know more about your rights in terms of warranties, refund policies or contracts? We're here to help you, free of charge.

Here are some examples of questions we're often asked:

“I've been the victim of bank fraud and the institution has disclaimed all responsibility. Do I have any recourse?
“I bought a new refrigerator 2 years ago and it's already broken. The retailer who sold it to me says there's nothing he can do, and neither can the manufacturer. Is this true?”
“I bought tickets for a show, but it was cancelled because the singer was ill. The venue refuses to reimburse me in cash, offering only a credit. That's not what I want. Do I have a choice?
“I had a piece of furniture delivered, but it arrived damaged. What can I do?”
“I had an online purchase stolen and left on my doorstep. The retailer absolves himself of responsibility, telling me it was my responsibility to be present at the delivery. How can I avoid this situation in the future?”
“The telecommunications company I do business with added a service charge to my bill without my consent. It's a very small amount, but it seems to me that I should be able to accept or refuse, shouldn't I?”