General public

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Find out how to identify and avoid these practices.
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Here's what you need to know about the techniques used and the law.
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Check out our tips for shopping on trusted sites
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What should I consider when subscribing to these products and services?
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See changes to certain credits, allowances and benefits
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How to make the most of discounts?
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Au Québec, la loi exige que les entreprises commercent en français. L’article 5 de la Charte de la langue française (également connue sous le nom de Loi 101) adopté en 1977, indique que « les consommateurs de biens ou de services ont le droit d’être informés et servis en français ». Cette obligation s’applique à toutes les entreprises, quelle que soit leur taille, qui font affaire au Québec.