Our Budget Advisers Want To Help
Mediation
You could not pay your last electricity bills and you tried to reach an agreement with the supplier. However, you did not obtain the results you hoped for. Our mediation service can be useful to you.
We can help you negotiate an agreement with the public utility company (electricity, telephone, etc.) or the financial institution concerned. What are the steps you should follow to reach an agreement? Whom do you have to contact? How do you exercise your rights? Etc. These are some of the many questions we can answer to help you through this process.
* In order to help you to reach an agreement with Hydro-Quebec (and only in this case), you must live within the territory bounded by Guy Street and Côtes-des-Neiges (West), Pie IX Boulevard (East), Van Horne Avenue and Rosemont Boulevard (North) and the St. Lawrence River (South). If you live outside this area, contact the ACEF in your neighbourhood or area for information (in french only).
We can help you negotiate an agreement with the public utility company (electricity, telephone, etc.) or the financial institution concerned. What are the steps you should follow to reach an agreement? Whom do you have to contact? How do you exercise your rights? Etc. These are some of the many questions we can answer to help you through this process.
* In order to help you to reach an agreement with Hydro-Quebec (and only in this case), you must live within the territory bounded by Guy Street and Côtes-des-Neiges (West), Pie IX Boulevard (East), Van Horne Avenue and Rosemont Boulevard (North) and the St. Lawrence River (South). If you live outside this area, contact the ACEF in your neighbourhood or area for information (in french only).
