Our tips for buying online without getting ripped off

Do your research!

It's essential to do some basic research about the merchant. Check out their social networks and read consumer reviews where available. A Google search can also tell you if the company has been in the news for questionable business practices. 

Check the ''Get Information About a Merchant'' section

This section, available on the Office de la protection du consommateur website, lets you find out whether the merchant operates in Quebec. You can also find out whether the merchant has been the subject of any offences or formal notices. 

Find the merchant's contact details

Be sure to find the merchant's contact details (street address, telephone number, e-mail address). If he or she seems unreachable, going to another merchant could save you a lot of trouble. 

Find out more about our exchange and refund policy

Did you know that merchants are under not required to accommodate you if you've simply changed your mind about your purchase? Read their policies before you buy! 

Beware of dropshipping

This is a purchasing system in which the consumer places his or her order on a reseller's site, with the latter selling the products at a much higher price than would be found on the official sites. To make sure you're buying from the right place, compare prices! 

Pay with your credit card

When this is the case, the law allows you to contact your card issuer to obtain reimbursement of your purchase if the goods have not been delivered and you are unable to contact the merchant or reach a satisfactory agreement. This is known as chargeback. If you are dealing with a foreign merchant, make sure you understand the prices (the currency in which the amount is quoted and the exchange rate to be expected, as well as customs duties, if any). 

Check your rights in the event of a stolen package

Did you know that it is the merchant's responsibility to deliver the package to you? If he decides to leave it on your doorstep, he's liable in the event of theft. Learn how to enforce your rights.

Beware of “free trial” promotions

Some companies want to attract new customers by offering consumers the chance to try their products or services free of charge or at a reduced price. If you have to enter your credit card number to take advantage of this offer, it's probably an opt-out contract, meaning that you will then be billed for the product at the regular price, unless you unsubscribe.