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These business practices that affect your wallet
Report unwanted fees!
You’re at the checkout when you realize that unexpected fees have been added to your bill: $10 here, $25 there. . . Had you known, you might have shopped around more, opted for a different supplier, or just decided not to make the purchase. It’s frustrating when this happens, and you may feel tricked or trapped!
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Are you having a disagreement with a merchant and wondering what recourse you have? Do you have doubts about the legality of certain commercial practices? Would you like to know more about your rights in terms of warranties, refund policies or contracts? We're here to help you, free of charge.
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Fraude bancaire : Plus du tiers des Canadiens n’ont pas réussi à récupérer l’entièreté de l’argent perdu
Une proportion importante rapporte avoir dû effectuer plusieurs démarches auprès de leur institution financière pour y arriver, selon un sondage mené par Option consommateurs en collaboration avec le Consortium de recherche CREDI-NF.
Do “Finfluencers” give financial advice, or just suggestions? How consumers can be protected
Advice on investing is increasingly available on social media and is often offered by financial influencers, also known as “finfluencers.” These people are sometimes professionals qualified to give financial advice, and sometimes amateurs. This state of affairs raises questions about potential risks for consumers who might rely on such advice.
Red flags when shopping for a car at a retailer
You have probably experienced a situation where one of your goods broke and your only option was to buy a new one. You may have had the best intentions in the world when you wanted to repair it, but the lack of spare parts or long waiting times discouraged you. New rules are now in place to make it easier to repair your goods.