For a more just consumer society
Our mission: help consumers and defend their rights.
For 40 years, we’ve been here to inform you, represent you and help you with in-depth, varied expertise and free legal and budget services.
Online shopping - What are your rights?
Online shopping can be very convenient. Avoiding crowds and travel or being able to compare prices easily appeals to many people. But what do you do if your order is incorrect, not delivered when promised, or stolen by a malicious neighbor? We've put together a series of factsheets on the most common problems.For more information
Become a partner
Option consommateurs is a non-profit association. The pursuit of our mission to help consumers and defend their rights is made possible through partnerships with organizations that share our values.Find out more
Become an Option consommateurs supporter
Actively take part in defending and improving consumer rights by receiving our communications and sharing information on our actions with your network. You will thereby play the important role of ambassador.Join us