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For a more just consumer society

Our mission: help consumers and defend their rights. 

For 40 years, we’ve been here to inform you, represent you and help you with in-depth, varied expertise and free legal and budget services. 

I want to know Option consommateurs' services
I want to support Option consommateurs
I want to find out about my rights

Online shopping - What are your rights?

Online shopping can be very convenient. Avoiding crowds and travel or being able to compare prices easily appeals to many people. But what do you do if your order is incorrect, not delivered when promised, or stolen by a malicious neighbor? We've put together a series of factsheets on the most common problems.

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Become a partner

Option consommateurs is a non-profit association. The pursuit of our mission to help consumers and defend their rights is made possible through partnerships with organizations that share our values.

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Become an Option consommateurs supporter

Actively take part in defending and improving consumer rights by receiving our communications and sharing information on our actions with your network. You will thereby play the important role of ambassador.

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