Our mission: to help consumers and defend their rights
Our independent, non-profit organization helps you resolve a disagreement with a merchant or get a handle on your finances. And it's FREE.
Free webinar
One informed consumer has the power of ten
Have you ever wondered what your rights are when a purchase goes wrong?
Whether you’re buying groceries, signing a mobile phone contract, shopping online, or cancelling a gym membership, the Consumer Protection Act may apply and it offers you several important safeguards. In this webinar, you’ll learn how to confidently navigate your everyday transactions, understand the protections available to you, and avoid common pitfalls. By the end, you’ll feel better equipped to make informed consumer decisions.
Our lawyers and notary are available to assist you.
Legal service
Are you having a disagreement with a merchant and wondering what recourse you have? Do you have doubts about the legality of certain commercial practices? Would you like to know more about your rights in terms of warranties, refund policies or contracts? We're here to help you, free of charge.
Featured topic: Start the new year well informed!
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Option consommateurs has issued its press release and report on tipping practices and issues observed in the field. It proposes concrete ways to improve the current framework.
Warranty of availability
You have probably experienced a situation where one of your goods broke and your only option was to buy a new one. You may have had the best intentions in the world when you wanted to repair it, but the lack of spare parts or long waiting times discouraged you. New rules are now in place to make it easier to repair your goods.