You may have received an item that was not as described, but it was not defective. For example, you ordered a blue hat, but you received a red hat. It does what it is supposed to do, but it’s not what you wanted. What to do in such a situation?
Good news! The Consumer Protection Act gives you the right, among other things, to ask for a replacement item that conforms to your order or to cancel your purchase and get a refund from the merchant.
Here’s how to do it:
- You can first contact the merchant;
- If they refuse, you can send a demand letter.
- If you do not get a response or if you are not satisfied with the response, you can go to the Small Claims Court (for claims of $15,000 or less).
- In some cases, and if you bought the goods remotely (on the Internet, for example), you could make a chargeback request to your credit card issuer. Please refer to our article on online purchases for more information.