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These business practices that affect your wallet
Report unwanted fees!
You’re at the checkout when you realize that unexpected fees have been added to your bill: $10 here, $25 there. . . Had you known, you might have shopped around more, opted for a different supplier, or just decided not to make the purchase. It’s frustrating when this happens, and you may feel tricked or trapped!
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Legal service
Are you having a disagreement with a merchant and wondering what recourse you have? Do you have doubts about the legality of certain commercial practices? Would you like to know more about your rights in terms of warranties, refund policies or contracts? We're here to help you, free of charge.
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Don't miss
Tipping regulations: Option consommateurs reiterates the new provisions and proposes tightening the law
Option consommateurs has issued its press release and report on tipping practices and issues observed in the field. It proposes concrete ways to improve the current framework.
Warranty of availability
You have probably experienced a situation where one of your goods broke and your only option was to buy a new one. You may have had the best intentions in the world when you wanted to repair it, but the lack of spare parts or long waiting times discouraged you. New rules are now in place to make it easier to repair your goods.