Our mission: to help consumers and defend their rights

Our independent, non-profit organization helps you resolve a disagreement with a merchant or get a handle on your finances. And it's FREE.

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As part of the 2026 pre-budget consultations, Option consommateurs is presenting three key priorities for government action: reinvestment in law enforcement and access to justice, support for consumer budgets, and strengthening the rights of Quebec consumers in the digital context.

Disponibilite

You have probably experienced a situation where one of your goods broke and your only option was to buy a new one. You may have had the best intentions in the world when you wanted to repair it, but the lack of spare parts or long waiting times discouraged you. New rules are now in place to make it easier to repair your goods.