Our mission: to help consumers and defend their rights
Our independent, non-profit organization helps you resolve a disagreement with a merchant or get a handle on your finances. And it's FREE.
Our lawyers and notary are available to assist you.
Legal service
Are you having a disagreement with a merchant and wondering what recourse you have? Do you have doubts about the legality of certain commercial practices? Would you like to know more about your rights in terms of warranties, refund policies or contracts? We're here to help you, free of charge.
These business practices that affect your wallet
Report unwanted fees!
You’re at the checkout when you realize that unexpected fees have been added to your bill: $10 here, $25 there. . . Had you known, you might have shopped around more, opted for a different supplier, or just decided not to make the purchase. It’s frustrating when this happens, and you may feel tricked or trapped!
Featured topic: Stay informed
Don't miss
Airline Passenger Complaint Handling: Ottawa Opens the Door to the Private Sector Without Guidelines
Option consommateurs is calling for public consultations to establish clear guidelines ensuring the transparency and independence of private organizations handling airline passenger complaints.
Do “Finfluencers” give financial advice, or just suggestions? How consumers can be protected
Advice on investing is increasingly available on social media and is often offered by financial influencers, also known as “finfluencers.” These people are sometimes professionals qualified to give financial advice, and sometimes amateurs. This state of affairs raises questions about potential risks for consumers who might rely on such advice.
Red flags when shopping for a car at a retailer
You have probably experienced a situation where one of your goods broke and your only option was to buy a new one. You may have had the best intentions in the world when you wanted to repair it, but the lack of spare parts or long waiting times discouraged you. New rules are now in place to make it easier to repair your goods.