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A practical guide to moving without bad surprises.
Choosing the right mover
During this busy moving season, some people decide to become improvised movers by posting ads on social media or classifieds websites. They often provide only a phone number as contact information. Be careful when choosing a mover. Here are a few tips to help you.

Your essential tool to keep vacation expenses in check.
Vacation budget worksheet
To help you plan your vacation without breaking the bank, Option consommateurs provides a budget worksheet specially designed to help you organize this well-deserved getaway.
Featured topic: Your summer guide
Don't miss
Airline Passenger Complaint Handling: Ottawa Opens the Door to the Private Sector Without Guidelines
Option consommateurs is calling for public consultations to establish clear guidelines ensuring the transparency and independence of private organizations handling airline passenger complaints.
Do “Finfluencers” give financial advice, or just suggestions? How consumers can be protected
Advice on investing is increasingly available on social media and is often offered by financial influencers, also known as “finfluencers.” These people are sometimes professionals qualified to give financial advice, and sometimes amateurs. This state of affairs raises questions about potential risks for consumers who might rely on such advice.

Red flags when shopping for a car at a retailer
You have probably experienced a situation where one of your goods broke and your only option was to buy a new one. You may have had the best intentions in the world when you wanted to repair it, but the lack of spare parts or long waiting times discouraged you. New rules are now in place to make it easier to repair your goods.


