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For a more just consumer society

Our mission: help consumers and defend their rights. 

For 40 years, we’ve been here to inform you, represent you and help you with in-depth, varied expertise and free legal and budget services. 

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Cancelled or delayed flights, lost luggage: What to know?

Is your flight cancelled or delayed? Lost your luggage? Find out about some important information in the Travelers' Charter.

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Option consommateurs is a non-profit association. The pursuit of our mission to help consumers and defend their rights is made possible through partnerships with organizations that share our values.

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Actively take part in defending and improving consumer rights by receiving our communications and sharing information on our actions with your network. You will thereby play the important role of ambassador.

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