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Your rights when a flight is cancelled
When it comes to travel, the protection of your rights may vary depending on the problem encountered and how you purchased your trip. Here is a summary of the possible remedies.

Warranty of availability
You have probably experienced a situation where one of your goods broke and your only option was to buy a new one. You may have had the best intentions in the world when you wanted to repair it, but the lack of spare parts or long waiting times discouraged you. New rules are now in place to make it easier to repair your goods.


