Conformity warranty
You may have received an item that was not as described, but it was not defective. For example, you ordered a blue hat, but you received a red hat. It does what it is supposed to do, but it’s not what you wanted. What to do in such a situation?
Good news! The Consumer Protection Act gives you the right, among other things, to ask for a replacement item that conforms to your order or to cancel your purchase and get a refund from the merchant.
Here’s how to do it:
- You can first contact the merchant.
- If they refuse, you can send a demand letter.
- If you do not get a response or if you are not satisfied with the response, you can go to the Small Claims Court (for claims of $15,000 or less).
- In some cases, and if you bought the goods remotely (on the Internet, for example), you could make a chargeback request to your credit card issuer.
Exchange and refund policies
You’ve made a purchase, but you’ve changed your mind and want to return it.
Is the merchant obligated to refund your money? What if the item is defective?
Online shopping - What are your rights?
Shopping online can be very convenient. Avoiding crowds and travel or being able to easily compare prices appeals to many people. But what do you do if your order is incorrect, not delivered when promised or stolen by a malicious neighbor?